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NEW QUESTION # 12
What is an objective of the Define stage in the VeriSM model?
Answer: B
NEW QUESTION # 13
Why is testing an important part of the Produce stage?
Answer: C
NEW QUESTION # 14
The Define stage of the VeriSM model produces a definition of what good service looks like.
During which process does this activity take place?
Answer: C
NEW QUESTION # 15
What activity is part of the Provide stage?
Answer: B
NEW QUESTION # 16
Emotional intelligence defines two main competencies: personal and social.
Which two skills belong to the social competence?
Answer: D
NEW QUESTION # 17
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